My African Goods is a US-based company, we work with designers and suppliers from all Corners of the globe, meaning your items may ship from Ghana, Iberia, Nigeria, West Africa, South Africa, Gambia, and so on. This will only take effect when our US location is low on stock of certain products.
My African Goods is an online marketplace for handmade African Fashion and manufactured products. Some items in our store may take up to 14 working days to deliver. Other products usually deliver within 5 days after processing. Please allow between 2 and 10 days for some items to deliver.
Please contact us for inquiries on faster shipping times. Some items can be delivered sooner.
Estimated shipping delivery times: Are not Guaranteed unless express method is chosen
USA: 3-7 business days
Canada: 5-15 business days
World: 10-30 business days
We usually ship out orders 1-3 days after payment has been verified and completed.
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabeled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at [isupport email ] and we'll let you know what your next steps are.
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality products that have been personally hand selected, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. All of our products are backed by a full money back guarantee. If your item has a defect, please contact us.
We gladly accept returns on all eligible products.
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
1. You received an item that appears to have been damaged during shipping
If your package does not arrive in acceptable condition, DO NOT ACCEPT it from the carrier. If you accept the damaged package from the courier you may be responsible for the return shipping cost. Contact us so that we can open up a claim and track its progress. All packages typically leave our location in good condition, but damages can still occur, even during transit. Oftentimes, a portion of the package is delivered and the damaged items were thrown out. In this case please contact us for a claim and to reship the damaged items. Other times, the entire package may have been damaged, discarded or returned. In these instances, we will reship another package and open up a claim. Any reimbursements if applicable will follow a few days later, usually, once the claim is closed.
2. You've received the product, but you've decided you want to return it
We do not sell refurbished or previously owned products, therefore, in order to return these products to the manufacturer, minimum 20% restocking fee will be applied for all returned merchandise. Shipping costs are not refundable. Once the restocking fee is applied to the item value, any balance remaining will be refunded to the credit card or other forms of payment submitted with your original order within 10 business days of return.
- In original, factory condition (unaltered, unworn, undamaged, in the original setting, and with tags attached) and in original packaging.
- Odor-Free (Any odors on the product will render the product ineligible for exchange)
- Costume wigs, discontinued items, care products, accessories, liquids, special order items and wholesale orders.
- ALL CLEARANCE ITEMS
- Any products shown to be used such as trimmed, cut, odor on product and styling product residues found on merchandise will be ineligible.
- Products teased/feathered are considered used/damaged and will be ineligible.
- Products with tags cut, unattached, no hair net and no tissue paper inside the cap will be ineligible.
If you return an item without all three of the above requirements being met, the item will be refused and come back to you and no refund will be issued. If you meet all three of the above requirements, your refund will be issued according to the following:
You get a refund for the amount you originally paid LESS a 20% restocking fee and our actual cost for shipping and handling if your item was shipped using free shipping option.
You are responsible for return shipping charges to return the products back to My African Goods or our business associates.
3.. You refuse the delivery of your order, and it comes back to us
If you refuse an item and it comes back to us, you will be issued a refund LESS a 20% restocking fee. If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete.
Orders can be canceled within one (1) day of placing via telephone or email. Otherwise, the restocking fee as mentioned in the Returns section above applies. We have a Confirmation Page that is to be reviewed prior to finalizing the order and it outlines that the order is to be reviewed one last time, products, addresses, shipping methods, etc. as well as a reminder to read the Terms & Conditions and the Shipping & Returns page prior to finalizing to avoid mishaps.
Lost package will go through trace department (UPS or/and USPS) and trace will take 1 to 30 business days to complete before we can either issue refund, reprocess, or store credit.
Sale of "clearance item" or "buy one get one free item" will be final sale. There will be no refund or store credit for clearance or buy one get one free item.
No substitutes are given on sale items. If any of the desired scents are currently out of stock, you will be asked to choose an alternate. If any sale items are out of stock, a rain check will not be given.
Fragrance oils are not returnable under any circumstances unless shipped in error on our part. This policy is non-negotiable. We encourage you to sample our fine fragrances first to assure your complete satisfaction. (Email us for a sample request).
This policy is for your protection so we can ensure the high quality of our products. With this policy in effect, you can rest assured that the products you buy from us have not been contaminated by any outside sources. All other merchandise returns accepted only within 7 days of receipt.
Approved returned merchandise must be received in proper packaging and in good condition to be accepted.
IF ITEMS ARE NOT RECEIVED IN RE-SALE-ABLE CONDITION, THEY MAY NOT BE ACCEPTED.
For All Products
No shipments are sent on Saturday, Sunday, or holidays.
Orders can not be changed or added to on the day they are being shipped.
Processing time may take up to 5 days before items are shipped. All orders in the continental United States and Canada are shipped United States Postal Service (USPS), UPS, DHL, OR FEDEX. Once the items leave our location, it is the agent (authorized by courier) who is responsible for the safekeeping of your package. Shipping rates are based on the weight of the packaged order, include marginal handling and packaging costs, and may include insurance/delivery confirmation costs if applicable. USPS orders are not guaranteed by a certain day, but USPS does indicate that Priority Mail does arrive in 2-3 days. Late deliveries cannot be reimbursed if this option is selected. You can use the tracking number that is sent to you (a copy is also in your account when it ships) to track your package on our website.
Multiple box shipments (case of incense, bottles, jugs) sometimes arrive a day apart and may incur additional shipping charges. Give the packages at least 1 extra day to arrive before calling for a tracer. Priority Mail usually takes about 2-3 days for delivery. We can accept wire transfers or money orders from all other countries sent to us as long as they are in U.S. dollars. The payment method that is most convenient is Paypal. A lot of our international customers prefer Paypal as their method of payment because it is fast, easy, and also inexpensive. Setting up your account is free and sending payment is instant. Please visit www.paypal.com for more information. Most international orders will be shipped through U.S. First Class International If under 4 pounds (or 2 kilos), U.S. Priority Mail International or U.S.
Please do not miss your delivery. If the carrier is unable to make a delivery for any circumstance other than our error, you will be responsible for the cost of re-shipping your package. Any packages returned to us due to customer refusing delivery will be billed for the shipping charges incurred, plus a 20% restocking fee unless refused due to an error on our part.
PLEASE NOTE: ALL CUSTOMERS
Shipments To Other Countries Around the World.
We are happy to ship to any country around the world, but unfortunately, sometimes additional shipping cost will be applied. Please contact us with your Country info before ordering to see if additional shipping charges may apply. Costs are determined by your exact location. All shipments to your location will also ship within 1-7 business days.
Our freight charges do not include any tariffs, duties or brokerage fees which may occur when the product reaches your country. Any and all such charges will be solely the responsibility of the customer.
Customs, Duties, and Taxes
You, as the customer are the importer of record and must comply with all laws and regulations of the country the package will be shipping to. You are responsible for making sure that the product/quantities are permitted into your country. Customs policies can vary from country to country. You can contact your local customs office for further information if you are not sure of any guidelines they might have.
Any customs clearance procedures that may be required can cause delays beyond the delivery time quoted by My African Goods or the shipping company.
International orders may be subject to customs duties, import taxes, and fees passed on by your country. We have no control over these charges and cannot predict what they will be. You may be subject to these fees, which are billed once a shipment reaches your country.
If you have any other questions or concerns please feel free to contact us via email, phone, or through our contact form listed under Contact Us on our website.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
If your order never arrived
If your order didn't end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at [support email] noting your order number. We'll see what can be done.